At dk22, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how it is stored and protected, and the rights you hold over your own information. We believe you deserve complete transparency — not legal jargon designed to obscure what is actually happening with your data.
Six core commitments that govern how dk22 handles every piece of personal information you share with us.
dk22 does not sell, rent, or trade your personal information to third-party advertisers or data brokers — full stop. Your data exists solely to operate and improve your dk22 experience.
All data transmitted to and from dk22 is protected by 256-bit SSL/TLS encryption. Data at rest is encrypted using AES-256. Your personal information and PKR wallet balance are secured at every layer.
Every dk22 player has the right to access, correct, export, and request deletion of their personal data. These rights can be exercised by contacting our support team at any time, free of charge.
dk22 collects only the data that is strictly necessary to provide the Platform, comply with our licensing obligations, and process PKR transactions. We do not collect unnecessary personal information.
Personal data on dk22 is retained only for as long as it is needed — either to provide the service or to satisfy our regulatory obligations. Data that is no longer required is securely deleted or anonymised.
In the unlikely event of a data breach affecting your personal information, dk22 will notify affected players and the relevant regulatory authority within 72 hours of becoming aware of the incident.
dk22 is an online casino and sports betting platform operating under an international gaming license and specifically designed for Pakistani players. The Platform is accessible at dk22.im and offers cricket betting, live casino games, slot games, and associated services, all transacted in Pakistani Rupees (PKR).
For all privacy-related queries, the dk22 data controller can be reached at [email protected]. Our support team is available 24 hours a day, seven days a week, in both English and Urdu.
dk22 collects the following categories of personal data from Players, collected only to the extent necessary for the purposes described in this Policy:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, photograph | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, city of residence | Registration |
| Financial Data | JazzCash / EasyPaisa account numbers, HBL / UBL / Meezan Bank account details, PKR transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Automatically on Platform use |
| Usage Data | Games played, bets placed, session duration, pages visited, betting history | Automatically on Platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact us |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, cooling-off periods, risk flags | When tools are activated or assessed |
dk22 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or medical records. The only exception is where such information is voluntarily provided in a responsible gaming context (for example, where a Player discloses a gambling-related health concern when requesting self-exclusion).
dk22 collects personal data through the following channels:
dk22 uses your personal data for the following purposes:
dk22 processes your personal data on the following legal grounds:
dk22 does not sell, rent, or trade your personal data. We share personal data only with the following categories of recipients, and strictly on a need-to-know basis:
dk22 uses cookies and similar tracking technologies on the Platform to enhance your experience and gather analytical data. The following types of cookies are used:
dk22 does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings; however, disabling essential cookies may prevent you from logging in or using core Platform features.
dk22 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our regulatory and legal obligations. The following general retention periods apply:
Where dk22 no longer has a lawful basis to retain your personal data, that data will be securely deleted or irreversibly anonymised.
As a dk22 Player, you have the following rights in respect of your personal data. These rights may be exercised free of charge by contacting [email protected]:
Request a copy of all personal data dk22 holds about you, along with information on how and why it is being used.
Request correction of any inaccurate or incomplete personal data held on your dk22 account without undue delay.
Request deletion of your personal data where it is no longer necessary, subject to our regulatory retention obligations.
Request that we limit how we use your personal data while a dispute or correction request is being resolved.
Request a machine-readable export of personal data you have provided to dk22, to transfer to another service provider.
Object to processing of your personal data based on legitimate interests, including direct marketing communications.
dk22 will respond to all valid data rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, and you will be informed accordingly.
dk22 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While dk22 takes every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. You are encouraged to use a strong, unique password for your dk22 account and to enable two-factor authentication where available.
dk22 is strictly an adults-only platform with a minimum age requirement of 21 years. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the relevant account and delete all associated personal data.
If you are a parent or guardian and believe that a minor in your care has registered a dk22 account or provided personal data to the Platform, please contact us immediately at [email protected] so we can take appropriate action.
For guidance on parental controls and tools for preventing underage access to gambling platforms, please visit our Responsible Gaming page.
dk22 operates under an international gaming license, and some of our service providers and data processors are located outside of Pakistan. Where personal data is transferred internationally, dk22 ensures that appropriate safeguards are in place to protect your data to an equivalent standard as described in this Policy.
Such safeguards include contractual data protection clauses with all international processors, transfer impact assessments where required, and selection of processors operating in jurisdictions with recognised data protection frameworks. dk22 will not transfer personal data internationally unless a lawful transfer mechanism is in place.
dk22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform services. Where changes are material, we will notify you via email to your registered address and/or by displaying a prominent notice on the dk22 Platform prior to the change taking effect.
The effective date at the top of this document reflects the most recent revision. We encourage you to review this Policy periodically so that you remain informed of how dk22 handles your personal data. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how dk22 has handled your personal data, please contact our support team:
dk22 will acknowledge your privacy query within 48 hours and aim to resolve it fully within 30 calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the data protection authority or regulatory body specified under the jurisdiction of our international gaming license.
Your data is safe, your PKR is secure, and your privacy is guaranteed. Bet on PSL cricket, spin the slots, and enjoy live casino — all on dk22 with JazzCash and EasyPaisa deposits. 21+ only. Play responsibly.